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support.gateway.com
Troubleshooting
This chapter provides some solutions to common computer
problems. Read this chapter to learn how to:
■ Troubleshoot typical hardware and software problems
■ Get telephone support
■ Use automated troubleshooting systems
■ Get tutoring and training
If the suggestions in this chapter do not correct the problem,
see “Getting Help” on page 21, for more information about
how to get help.
- Contents 3
- iii 5
- Checking Out 7
- Your Gateway 7
- E-6000 Computer 7
- Component Icon Description 11
- Identifying your model 13
- Gateway serial number 14
- Finding your specifications 15
- Visit support.gateway.com 16
- Accessories 17
- Storage Devices 18
- Setting Up Your 19
- Working safely 20
- Sitting at your computer 22
- Protecting from power source 23
- Starting your computer 24
- Turning off your computer 25
- Restarting (rebooting) your 26
- Getting Help 27
- HelpSpot 28
- Searching for a topic 30
- HelpSpot videos 31
- Online help 32
- Gateway Web site 33
- Using eSupport 34
- Using Drives and 35
- Multimedia 35
- Using the diskette drive 36
- To use a diskette: 37
- Using the CD or DVD drive 38
- Inserting a CD or DVD 40
- To insert a CD or DVD: 41
- Using a recordable drive 42
- To create a data CD or DVD: 43
- Source Pane Add 44
- Select Source Files 44
- 7 Click Start Recording 46
- Creating music CDs 47
- To create music CDs: 48
- TRL or SHIFT key when 50
- Copying CDs 52
- To copy a CD using one drive: 53
- Maintaining Your 57
- Caring for your computer 58
- Not write 61
- ■ Using the Norton 62
- 2 Click Scan for Viruses 63
- To remove a virus: 64
- To update Norton AntiVirus: 64
- Managing hard drive space 65
- Using Disk Cleanup 66
- 5 Click OK, then click Yes 67
- 3 Click the Tools tab 68
- 4 Click Check Now 68
- 7 Click OK 68
- Defragmenting the hard drive 69
- 4 Click Defragment Now 70
- Backing up files 71
- Cleaning your computer 73
- Cleaning the keyboard 74
- Cleaning the computer screen 74
- Cleaning the mouse 75
- Power management 77
- Using power saving modes 78
- Changing power settings 78
- Changing the power scheme 79
- 4 Click OK 80
- 3 Click the Advanced tab 81
- 5 Click OK 81
- 3 Click the Hibernate tab 82
- To use Hibernate mode: 83
- Restoring 85
- Software 85
- Using the Restoration CDs 86
- Reinstalling device drivers 87
- 7 Click Install 88
- Updating device drivers 89
- Reinstalling programs 90
- Reinstalling Windows 92
- Chapter 6: Restoring Software 94
- Adding or 95
- Replacing 95
- Components 95
- Selecting a place to work 96
- Gathering the tools you need 96
- Opening the case 98
- Closing the case 101
- Adding or replacing a drive 103
- To replace a hard drive: 106
- Retention thumbscrew 109
- Replacing the power supply 113
- Replacing the system board 117
- Thumbscrew 118
- (approximate location) 118
- Adding or replacing memory 121
- 64MB/8 ECC 122
- RAMBUS 800-45 122
- Replacing the system battery 125
- Using the BIOS 127
- Setup Utility 127
- 1 Restart your computer 128
- BIOS Setup Utility 129
- Updating the BIOS 130
- Troubleshooting 133
- Safety guidelines 134
- First steps 135
- Software support tools 136
- A DVD movie will not play 138
- Cleaning CDs and DVDs 139
- Computer 139
- Diskette drive 140
- File management 142
- Hard drive 142
- Internet 144
- Keyboard 145
- Chapter 9: Troubleshooting 146
- The color is not uniform 152
- The mouse does not work 153
- The mouse works erratically 154
- Printer will not turn on 154
- Windows 2000: 156
- Telephone support 158
- Tutoring and training 160
- Training 161
- Reference Data 163
- Features 164
- System board layout 165
- Section 1 166
- Section 2 168
- BIOS configuration jumper 169
- System board specifications 170
- Chapter A: 172
- Regulatory, and 173
- Legal Information 173
- Chapter B: 174
- Regulatory compliance 175
- EPA ENERGY STAR 176
- Industry Canada (IC) 177
- Laser safety statement 178
- TV/cable TV tuner cards) 178
- Reference Grounding component 179
- Macrovision statement 180
- 175 181
- 182
- 177 183
- 179 185
- 181 187
- 182 188
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