Gateway 450 Bedienungsanleitung PDF herunterladen (Seite 298)

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Telephone support

www.gateway.com

Telephone support

Before calling Gateway Technical Support

If you have a technical problem with your notebook, follow these

recommendations before contacting Gateway Technical Support:

■ Make sure that your notebook is connected correctly to a grounded

AC outlet that is supplying power. If you use a surge protector, make sure

that it is turned on.

■ If a peripheral device, such as a keyboard or mouse, does not appear to

work, make sure that all cables are plugged in securely.

■ If you have recently installed hardware or software, make sure that you

have installed it according to the instructions provided with it. If you did

not purchase the hardware or software from Gateway, see the

manufacturer’s documentation and technical support resources.

■ If you have “how to” questions about using a program, see:

■ Online Help

■ Printed documentation

■ The Microsoft Windows documentation

■ The software publisher’s Web site

■ See the troubleshooting section of this chapter.

■ Have your customer ID, serial number, and order number available, along

with a detailed description of your problem, including the exact text of

any error messages, and the steps you have taken.

■ Make sure that your notebook is nearby at the time of your call. The

technician may have you follow troubleshooting steps.

Warning To avoid bodily injury, do not attempt to troubleshoot your

notebook problem if:

■

Power cords or plugs are damaged

■

Liquid has been spilled into your notebook

■

Your notebook was dropped

■

The case was damaged

Instead, unplug your notebook and contact a qualified

computer technician.

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Gateway 450 Bedienungsanleitung Seite 298