Gateway ALR 7300 Bedienungsanleitung Seite 1

Maintaining and Troubleshooting the Gateway ALR 7300 ServerPart # 8504075 A MAN SYS US 7300 TECH REF R1 12/984075.book Page 1 Friday, April 2, 1999

viii Maintaining and Troubleshooting the Gateway ALR 7300 Server•There is a danger of explosion if the CMOS (complementary metal-oxide semico

90 Maintaining and Troubleshooting the Gateway ALR 7300 ServerA new processor is not recognized by the system.Modem problemsThe modem is not

Troubleshooting 91Peripheral/Adapter problemsA SCSI device is not recognized by the system.The diskette drive is not recognized by the system.Prob

92 Maintaining and Troubleshooting the Gateway ALR 7300 ServerThe diskette drive will not read, write, or format.The diskette drive LED illum

Troubleshooting 93Printer problemsThe printer will not turn on.The printer is turned on but will not print.The printer prints garbled text.Probabl

94 Maintaining and Troubleshooting the Gateway ALR 7300 ServerSystem problemsThe system will not start up.The keyboard doesn’t work.Probable

Troubleshooting 95The mouse doesn’t work.Video problemsThe system is running but there is no display.Probable Cause SolutionThe mouse is not plugg

96 Maintaining and Troubleshooting the Gateway ALR 7300 ServerThe text on the display is dim or difficult to read.The color monitor displays

Troubleshooting 97The video is distorted.Probable Cause SolutionThe monitor controls are not properly adjusted.Adjust the monitor controls until t

98 Maintaining and Troubleshooting the Gateway ALR 7300 ServerError messagesThe following table lists common error messages that may be displ

Troubleshooting 99Gate A20 failure. You may have an XT keyboard connected to an AT system or vice versa. Make certain the keyboard is configured t

1Chapter 1:System AccessStatic electricity precautions ... 2Opening the system ...

100 Maintaining and Troubleshooting the Gateway ALR 7300 ServerKeyboard not detected. See “The keyboard doesn’t work.” on page 94.Turn off th

AAppendix A:Reference DataAcronyms and abbreviations... 102Terms and definitions...

102 Maintaining and Troubleshooting the Gateway ALR 7300 ServerAcronyms and abbreviationsAC - Alternating currentACPI - Advanced Configuratio

Reference Data 103EPP - Expanded parallel portESD - Electro-static dischargeFAT - File allocation tableGB - GigabyteIDE - Integrated drive electr

104 Maintaining and Troubleshooting the Gateway ALR 7300 ServerPIC - Programmable interrupt controllerPIO - Paged input/outputPnP - Plug and

Reference Data 105USB - Universal serial busV - VoltVA C - Volts alternating currentVG A - Video graphics arrayVRM - Voltage regulator moduleW -

106 Maintaining and Troubleshooting the Gateway ALR 7300 ServerTerms and definitions This list of terms should help you get acquainted with t

Reference Data 107Disk - The device used by the computer to store and retrieve information. Disk can refer to a diskette or a hard disk.Diskette -

108 Maintaining and Troubleshooting the Gateway ALR 7300 ServerRefresh rate - The refresh rate is the rate at which the image on the monitor

Reference Data 109SpecificationsThe following specifications are for the standard configuration; your system may contain optional equipment. All s

2 Maintaining and Troubleshooting the Gateway ALR 7300 ServerStatic electricity precautionsStatic electricity can permanently damage electron

110 Maintaining and Troubleshooting the Gateway ALR 7300 ServerMemory mapThe following table gives descriptions of what the memory is used fo

Reference Data 111I/O mapThe following table gives descriptions of what the memory is used for at each address location.Address (hex)Size Descript

112 Maintaining and Troubleshooting the Gateway ALR 7300 ServerIRQ usageThe following table lists the Interrupt Request Lines (IRQs) that the

Reference Data 113DMA usageThe following table lists the direct memory access (DMA) channels that the system typically uses and which ones are ava

114 Maintaining and Troubleshooting the Gateway ALR 7300 ServerDIMM configurationsRefer to the following table to configure the system random

Reference Data 115384 MB 16 x 72 128 MB16 x 72128 MB16 x 72 128 MB––384 MB 32 x 72 256 MB16 x 72128 MB––––512 MB 16 x 72 128 MB16 x 72128 MB16 x 7

116 Maintaining and Troubleshooting the Gateway ALR 7300 ServerRegulatory compliance statementsFCC NoticeThis device has been tested and found to

Appendix 117Attention!Couper le courant avant l’entretien.CE NoticeThis Information Technology Equipment has been tested and found to comply with

118 Maintaining and Troubleshooting the Gateway ALR 7300 ServerAustralia/New Zealand NoticeThis device has been tested and found to comply with th

Index 119IndexNumerics32 Bit I/O, Setup utility field 66Aabbreviations 102acronyms 102Adaptec 7895 16adapter cardsinstalling 52removing 54troubles

System Access 3Opening the systemDepending on your purpose, you may need to remove only one or all of the system covers. Follow the instructions s

120 Maintaining and Troubleshooting the Gateway ALR 7300 ServerEmbedded PCI SCSI Channel A field 68Embedded PCI SCSI Channel B field 68Exit D

Index 121Serial Port A field 72Serial Port B field 72Set Supervisor Password field 77Set User Password field 77setup utility 62SHM Address field 6

122 Maintaining and Troubleshooting the Gateway ALR 7300 ServerD400-D7FF, Setup utility field 70D800-DFFF, Setup utility field 70definitions

Index 123troubleshooting 88Hard Drive, Setup utility field 79Heads, Setup utility field 65heat sink, importance 26, 30IIDE controllerPCI 15ultra D

124 Maintaining and Troubleshooting the Gateway ALR 7300 Serverfield 75Memory ReservationSetup screen 70Setup utility field 69Mode, Parallel

Index 125Reset Configuration Data, Setup utility field 67Resource ConfigurationSetup screen 69Setup utility field 68resourcesDMA usage 113IRQ usag

126 Maintaining and Troubleshooting the Gateway ALR 7300 Serverdiskette drive B 64diskette drive write protection 77DMA Channel, Parallel Por

Index 127Set Supervisor Password 77Set User Password 77SHM Address 69Supervisor Password 76System Date 64System Memory 64System Time 64Third Boot

128 Maintaining and Troubleshooting the Gateway ALR 7300 ServerUUltra DMA Mode, Setup utility field 66ultraDMA, controller 15ultraSCSI, contr

4 Maintaining and Troubleshooting the Gateway ALR 7300 ServerFigure 1: Removing the Side Panel4. Pull the cover toward the back of the system

System Access 5Removing the bezelIf you need to install or replace a 5.25-inch device or the 3.5-inch diskette drive, you need to remove the front

6 Maintaining and Troubleshooting the Gateway ALR 7300 Server5. Holding onto the bottom handle, firmly pull the bezel away from the chassis.6

System Access 7Figure 3: Removing the Top Cover6. Pull the top cover straight up.7. Set the cover aside.4075.book Page 7 Friday, April 2, 1999

8 Maintaining and Troubleshooting the Gateway ALR 7300 ServerClosing the systemBefore closing the system, verify that all connectors and boar

System Access 9Replacing the bezelAfter installing a 5.25-inch device or replacing the 3.5-inch diskette drive, replace the front bezel before you

NoticesCopyright © 1998 Gateway 2000, Inc.All Rights Reserved610 Gateway DriveN. Sioux City, SD 57049 USAAll Rights ReservedThis publication is protec

10 Maintaining and Troubleshooting the Gateway ALR 7300 ServerReplacing the side panelThe final step in closing the system is to replace the

2Chapter 2:ComponentsSystem board components ... 12Quick Hot-swap RAID cage ... 22SCSI

12 Maintaining and Troubleshooting the Gateway ALR 7300 ServerSystem board componentsThe system board functions as the main interface between

Components 13J Diskette drive connectorK SHM Mode connectorL Front panel connectorM Reset connectorN External hard drive connectorO Hard drive LED

14 Maintaining and Troubleshooting the Gateway ALR 7300 ServerAR Slot 2 processor 1 connector (boot processor)AS Slot 2 processor 2 connector

Components 15Soft power connectorThe soft power connector provides for the connection of a switch that powers up or powers down the server from a

16 Maintaining and Troubleshooting the Gateway ALR 7300 ServerSCSI controller and connectorsThis integrated dual channel Adaptec® AIC™-7890 S

Components 17Front panel connectorThe front panel connector provides the signals for the front cover indicator LEDs and the front cover buttons. T

18 Maintaining and Troubleshooting the Gateway ALR 7300 ServerExternal boot ROM connectorProvides connection for expansion cards that contain

Components 19System jumpersThe jumpers allow you to set certain characteristics of the system. Some jumpers are reserved and are not described in

Contents iContentsPreface ...vConventions used in this guide ..

20 Maintaining and Troubleshooting the Gateway ALR 7300 ServerExpansion slotsThe system features seven expansion slots: five PCI slots, one s

Components 21and dynamic resource allocation for all attached peripherals. Most major operating systems provide USB drivers and should require no

22 Maintaining and Troubleshooting the Gateway ALR 7300 ServerVoltage regulator modulesEach processor must have a dedicated voltage regulator

Components 23continues normal operations. You can replace the failed drive and rebuild its contents on an equivalent replacement drive automatical

24 Maintaining and Troubleshooting the Gateway ALR 7300 Server4075.book Page 24 Friday, April 2, 1999 9:26 AM

3Chapter 3:Installing ComponentsReplacing the processor... 26Installing a second processor...

26 Maintaining and Troubleshooting the Gateway ALR 7300 ServerReplacing the processorThe system is compatible with Intel Pentium® II Xeon™ pr

Installing Components 27Figure 11: Removing the Lock Bar4. Lift the cartridge up and away from the system board. See Figure 12.4075.book Page 27

28 Maintaining and Troubleshooting the Gateway ALR 7300 ServerFigure 12: Removing the Processor5. Place the processor cartridge that you remo

Installing Components 29Figure 13: Installing the Replacement Processor8. If the processor cartridge does not already have the heatsink attached t

ii Maintaining and Troubleshooting the Gateway ALR 7300 ServerInstalling a second processor...

30 Maintaining and Troubleshooting the Gateway ALR 7300 ServerInstalling a second processorThe system is compatible with Intel Pentium II Xeo

Installing Components 31Figure 14: Removing the Terminator Card5. Align the new Pentium II Xeon SEC cartridge into the CPU 2 connector and press i

32 Maintaining and Troubleshooting the Gateway ALR 7300 ServerFigure 15: Installing the Second Processor6. Place the lock bar on top of the s

Installing Components 33Setting the jumpersThe system board jumpers let you change several system functions. Jumpers are set to the default positi

34 Maintaining and Troubleshooting the Gateway ALR 7300 ServerClear CMOS jumperThe Clear CMOS jumper (JP15) lets you clear all current values

Installing Components 35Installing memory and hardwareInstalling memoryThe system board supports up to 2 GB of RAM in ECC SDRAM DIMMs.The system b

36 Maintaining and Troubleshooting the Gateway ALR 7300 ServerFigure 17: Inserting the DIMM5. Gently press the DIMM into the socket until it

Installing Components 372. Carefully lift the DIMM out of the socket (see Figure 19).Figure 19: Removing the DIMM3. Store the DIMM in a static-fre

38 Maintaining and Troubleshooting the Gateway ALR 7300 Server3. Locate the 3.5-inch drive bracket.4. Disconnect the power and data cables fr

Installing Components 39Figure 21: Removing the 3.5-inch Drive7. Place the new 3.5-inch drive in the mounting bracket (see Figure 22).Figure 22: I

Contents iiiError messages... 98Reference Data ...

40 Maintaining and Troubleshooting the Gateway ALR 7300 Server9. Place the drive bracket in the chassis (see Figure 23). If you are installin

Installing Components 41Installing a drive in the 5.25-inch drive bayThe 5.25-inch drive bay supports a CD-ROM drive, disk drive, or other 5.25-in

42 Maintaining and Troubleshooting the Gateway ALR 7300 ServerFigure 24: Removing a 5.25-inch Drive7. Remove the screws that secure the drive

Installing Components 43Figure 25: Installing a Drive in the 5.25-Inch Drive Bay10. Connect the power and data cables to the back of the drive. (S

44 Maintaining and Troubleshooting the Gateway ALR 7300 ServerReplacing the RAID cage in the 5.25-inch drive bayThe Quick Hot-Swap Drive Cage

Installing Components 45Figure 27: Removing the SCSI DrivesB. Pull the drive out of the drive cage.C. Place the drive in a safe place, preferably

46 Maintaining and Troubleshooting the Gateway ALR 7300 ServerFigure 28: Removing the RAID Cage1. Slide the new drive cage into the drive bra

Installing Components 47Figure 29: Installing the RAID Cage2. Connect all cables that connect the RAID Cage and its backplane to other system comp

48 Maintaining and Troubleshooting the Gateway ALR 7300 ServerFigure 30: Replacing the SCSI Drives4. Secure the drives by closing the latchin

Installing Components 494. Disconnect the data and power cables from the hard disk drive, noting their location and orientation. (You will reconne

iv Maintaining and Troubleshooting the Gateway ALR 7300 Server4075.book Page iv Friday, April 2, 1999 9:26 AM

50 Maintaining and Troubleshooting the Gateway ALR 7300 ServerFigure 32: Installing a Hard Drive in the Rear Drive Bay8. Place the hard disk

Installing Components 51SCSI cable kit installationThe following section describes how to install the SCSI cable kit from the integrated onboard S

52 Maintaining and Troubleshooting the Gateway ALR 7300 Server8. Plug the other end of the SCSI cable into the appropriate SCSI connector on

Installing Components 535. Remove and retain the screw securing the expansion port cover to the rear cover. Keep the port cover for reinstallation

54 Maintaining and Troubleshooting the Gateway ALR 7300 ServerRemoving an expansion cardRemoving an expansion card may require you to run sof

Installing Components 55Figure 36: Pressing the Retaining Latch6. Gently but firmly pull the expansion card out of the chassis.7. Press the releas

56 Maintaining and Troubleshooting the Gateway ALR 7300 ServerReplacing the batteryThe battery provides power for the system real-time clock

Installing Components 57Figure 37: Removing the Battery7. Close the case, as described in “Closing the system” on page 8.8. Reconnect the power co

58 Maintaining and Troubleshooting the Gateway ALR 7300 Server•Turn off the system, remove the cover, and verify that all cables inside the c

Installing Components 59NetWare 4.11 drivers and Seagate Backup Exec issuesNetWare 4.11 driver issues:When installing the second instance driver f

PrefaceConventions used in this guide ... viSafety instructions ... viiAdditi

60 Maintaining and Troubleshooting the Gateway ALR 7300 Server4075.book Page 60 Friday, April 2, 1999 9:26 AM

4Chapter 4:BIOS SetupAbout the BIOS Setup Utility ... 62Using the BIOS Setup Utility... 62Upd

62 Maintaining and Troubleshooting the Gateway ALR 7300 ServerAbout the BIOS Setup UtilityThe computer BIOS has a built-in program that lets

BIOS Setup 63• Select Menu—Use the left arrow and right arrow keys to move between the six main menus (Main, Advanced, Security, Power, Boot and E

64 Maintaining and Troubleshooting the Gateway ALR 7300 Server• System Time lets you set the system time. Use a twenty-four hour clock in the

BIOS Setup 65Hard disk drive setup screenThe hard disk drive setup screen appears whenever the Primary Master, Primary Slave, Secondary Master, or

66 Maintaining and Troubleshooting the Gateway ALR 7300 Server• Multi-Sector Transfers: enabling this option allows multiple sector data tran

BIOS Setup 67Advanced menu screenThe advanced menu screen allows you to access a large number of advanced features. Many of these features can cau

68 Maintaining and Troubleshooting the Gateway ALR 7300 Server• Large Disk Access Mode: options include DOS and Other. Select DOS if you are

BIOS Setup 69• Embedded PCI NIC: enabling turns on the optional integrated network interface controller (NIC). The options are Enabled and Disable

vi Maintaining and Troubleshooting the Gateway ALR 7300 ServerConventions used in this guideThroughout this guide, you will see the following

70 Maintaining and Troubleshooting the Gateway ALR 7300 ServerMemory Reservation ScreenThis screen appears whenever Memory Reservation is sel

BIOS Setup 71Figure 44: IRQ Reservation Screen•IRQx: the specified IRQ may be reserved for use by legacy ISA devices. Options are Available and Re

72 Maintaining and Troubleshooting the Gateway ALR 7300 ServerPeripheral configuration screenThis screen allows you to configure the system p

BIOS Setup 73• Interrupt: displays the current interrupt for integrated Serial Port B. Using the + or - key displays the optional interrupts avail

74 Maintaining and Troubleshooting the Gateway ALR 7300 ServerKeyboard features screenThis screen allows you to configure the features of you

BIOS Setup 75Cache memory screenThis screen allows you to configure various aspects of the system cache memory.Figure 47: Cache Memory Screen•Memo

76 Maintaining and Troubleshooting the Gateway ALR 7300 Server• Cache Extended Memory Area: controls caching of the system memory above 1 MB.

BIOS Setup 77• Set Supervisor Password opens the supervisor password menu. In this box, the supervisor can enter and verify the password used to c

78 Maintaining and Troubleshooting the Gateway ALR 7300 ServerBoot menu screenThis screen allows you to set the order in which the system see

BIOS Setup 79• Fourth Boot Device: designates the device that the system polls fourth upon boot up, assuming that it finds no boot data on the pre

Preface viiSafety instructionsObserve the following safety instructions when using your system:•Follow all instructions marked on the system and i

80 Maintaining and Troubleshooting the Gateway ALR 7300 ServerExit menu screenThis screen allows you to exit the Setup program or to save any

BIOS Setup 81Updating the BIOSFlash memory simplifies distributing BIOS upgrades. If you need a new version of the BIOS, you can download the BIOS

82 Maintaining and Troubleshooting the Gateway ALR 7300 Server4075.book Page 82 Friday, April 2, 1999 9:26 AM

5Chapter 5:TroubleshootingIntroduction... 84Computer virus notice ...

84 Maintaining and Troubleshooting the Gateway ALR 7300 ServerIntroductionIf your system does not operate correctly, re-read the instructions

Troubleshooting 85Viruses are inactive until the infected program is executed, or a boot record is read. Thereafter, the virus loads itself into s

86 Maintaining and Troubleshooting the Gateway ALR 7300 ServerVerifying your configurationIf your system is not operating correctly, the BIOS

Troubleshooting 87CD-ROM problemsAn audio CD produces no sound.Probable Cause SolutionThe CD is loaded incorrectly.Make certain the label is facin

88 Maintaining and Troubleshooting the Gateway ALR 7300 ServerThe CD-ROM drive is not recognized by the system.Hard disk problemsThe SCSI dri

Troubleshooting 89The IDE drive is not recognized by the system.Memory/Processor problemsMemory errors were detected during system start up.Probab