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Chapter 14: Troubleshooting
www.gateway.com
Hard drive
You see an “Insufficient disk space” error message
■ Delete unnecessary files from the hard drive using Disk Cleanup. For more
information, see “Using Disk Cleanup” on page 178.
■ Empty the Recycle Bin by right-clicking the Recycle Bin icon, then clicking
Empty Recycle Bin.
■ Save your files to a diskette or another drive. If the hard drive is full, copy
any files not regularly used to diskettes or other backup media, then delete
them from the hard drive.
The hard drive cannot be accessed, or you see a “General failure
reading drive C” error message
■ If a diskette is in the diskette drive, eject it and restart the computer.
■ Try restarting your computer by pressing CTRL+ALT+DEL.
■ Open the computer access panel and make sure that the cables are
connected correctly to the hard drive. For more information about
connecting the hard drive cables, see “Replacing the hard drive” on
page 210.
■ If your computer has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
You see a “Non-system disk” or “disk error” error message
■ Eject the diskette from the diskette drive, then press ENTER.
Help and
Support
For more information about file management in
Windows XP, click Start, then click Help and Support.
Type the keyword file management in the HelpSpot
Search box , then click the arrow.
- Customizing 1
- Troubleshooting 1
- Contents 3
- iii 5
- v 7
- Checking Out 9
- Your Gateway 9
- Component Icon Description 11
- Right side 14
- Identifying your model 16
- Finding your specifications 17
- Visit support.gateway.com 18
- Accessories 19
- Storage Devices 20
- Getting Started 21
- Working safely 22
- Sitting at your computer 24
- Protecting from power source 25
- Starting your computer 26
- Turning off your computer 27
- Restarting (rebooting) your 28
- Multifunction keyboard 29
- Special-function buttons 30
- Icons Press to 31
- Scroll wheel 32
- Left button 32
- Right button 32
- Using the mouse 33
- OSD options 35
- Chapter 2: Getting Started 36
- OSD Adjust Description 36
- Getting Help 39
- HelpSpot 40
- Searching for a topic 42
- HelpSpot videos 43
- Online help 44
- Gateway Web site 45
- Using eSupport 46
- Windows Basics 47
- About the Windows environment 48
- Using the desktop 49
- Using the Start menu 50
- Adding icons to the desktop 51
- Identifying window items 52
- Window item Description 53
- Viewing drives 54
- Creating folders 55
- To create a folder: 56
- Deleting files and folders 59
- To empty the Recycle Bin: 60
- To browse for a file: 60
- Searching for files 62
- All files and folders 63
- Using advanced search options 64
- Working with documents 65
- Saving a document 66
- Opening a document 67
- Printing a document 68
- Shortcuts 69
- Chapter 4: Windows Basics 70
- Using the Internet 71
- Learning about the Internet 72
- Using the World Wide Web 76
- Connecting to a Web site 77
- Downloading files 78
- Using e-mail 79
- Checking your e-mail 80
- Using Multimedia 81
- Using the diskette drive 82
- To use a diskette: 83
- Using the CD or DVD drive 84
- Inserting a CD or DVD 85
- To insert a CD or DVD: 86
- Adjusting the volume 87
- 3 Click the Volume tab 88
- Mute check box 90
- Help in the Volume 91
- Listening to CDs 92
- To play a CD: 94
- Recording and playing audio 95
- 1 Open the Sound Recorder 96
- Playing a DVD 98
- Using MusicMatch 100
- Creating MP3 music files 102
- 6 Click REC 103
- Editing track information 104
- Building a music library 105
- Chapter 6: Using Multimedia 106
- Click the Music Library tab 106
- Listening to Internet radio 107
- Using a recordable drive 108
- To create a data CD: 109
- Source pane Add 110
- Select source files 110
- 7 Click Start Recording 112
- Creating music CDs 113
- To create music CDs: 114
- CD Setup dialog box opens 117
- Copying CDs 118
- To copy a CD: 119
- PhoneTools 121
- Sending and receiving faxes 122
- 5 Click OK 123
- 8 Click OK 124
- Sending a fax 125
- Faxing from programs 127
- Receiving and viewing a fax 127
- Chapter 7: Using PhoneTools 128
- Customizing Your 129
- Computer 129
- Adjusting the color depth 130
- 3 Click the Settings tab 131
- 3 Click the Desktop tab 136
- 7 Click OK 137
- Selecting a screen saver 139
- Changing the mouse settings 141
- 4 Click OK to save changes 142
- 5 Click OK, then click Done 145
- Adding and modifying user 146
- Power management 148
- Using power saving modes 149
- Changing power settings 149
- Changing the power scheme 150
- 4 Click OK 151
- 3 Click the Advanced tab 152
- 3 Click the Hibernate tab 153
- To use Hibernate mode: 154
- 3 Click the UPS tab 155
- Click Finish, then click OK 156
- Networking Your 157
- Benefits of networking 158
- Sharing peripheral devices 159
- Playing multi-player games 159
- Wired Ethernet network 160
- IEEE 802.11b) network 160
- For more information 168
- Moving from Your 169
- Old Computer 169
- Settings Transfer Wizard 170
- Transferring files 171
- Setting up your ISP 173
- To install your old printer: 175
- Installing your old programs 176
- Maintaining Your 177
- Caring for your computer 178
- Maintenance task Immediately 179
- Monthly When needed See 179
- ■ Using the Norton 182
- 2 Click Scan for Viruses 183
- To remove a virus: 184
- To update Norton AntiVirus: 184
- Managing hard drive space 185
- Using Disk Cleanup 186
- 5 Click OK, then click Yes 187
- 3 Click the Tools tab 188
- 4 Click Check Now 188
- Defragmenting the hard drive 189
- 4 Click Defragment Now 190
- Backing up files 191
- Cleaning your computer 193
- Cleaning the keyboard 194
- Cleaning the computer display 194
- Cleaning the mouse 194
- Restoring 195
- Software 195
- Using the Restoration CDs 196
- Reinstalling device drivers 197
- To reinstall device drivers: 198
- Updating device drivers 199
- Reinstalling programs 200
- Reinstalling Windows 202
- Upgrading Your 205
- Adding PC Cards 206
- To remove a PC Card: 207
- Selecting a place to work 208
- Gathering the tools you need 208
- Opening the computer case 210
- Closing the computer case 212
- Replacing drives 214
- Replacing the hard drive 218
- 6 Remove the drive 220
- Replacing the Mini PCI card 222
- 4 Remove the Mini-PC card 224
- Installing or replacing DIMM 227
- Memory modules 228
- Maintenance 229
- System. The amount 229
- Using the BIOS Setup utility 230
- BIOS Setup Utility 231
- Safety guidelines 234
- First steps 235
- Software support tools 235
- A DVD movie will not play 237
- Cleaning CDs and DVDs 238
- Computer display 239
- Diskette drive 240
- File management 241
- Hard drive 242
- Internet 243
- Keyboard 244
- Direct Dial option 248
- 1 Close all open programs 249
- The mouse does not work 252
- The mouse works erratically 252
- Printer will not turn on 253
- Windows 2000: 254
- Telephone support 256
- Tutoring and training 258
- Training 259
- Chapter 14: Troubleshooting 260
- Regulatory, and 261
- Legal Information 261
- Setting up your system 262
- Care during use 262
- Important safety information 263
- Regulatory compliance 264
- Industry Canada (IC) 266
- Laser safety statement 267
- All Rights Reserved 268
- Trademark Acknowledgments 268
- 261 269
- 270
- 263 271
- 265 273
- 267 275
- 269 277
- 271 279
- 273 281
- 274 282
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