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Chapter 7: Troubleshooting
Telephone support
Gateway offers a wide range of customer service, technical support, and information
services.
Telephone numbers
You can access the following services through your telephone to get answers to your
questions:
Tutoring and training
Gateway's Customer Care professionals cannot provide hardware and software training.
Instead, Gateway recommends the following training resources.
Resource Service description How to reach
Gateway
Customer Care
Talk to a Gateway Customer Care representative
about a non-tutorial technical support question.
877-485-1464 (US)(option #6)
800-846-3609 (Canada and
Puerto Rico)
605-232-2191
(all other countries)
Sales,
accounting,
and warranty
Get information about available systems, pricing,
orders, billing statements, warranty service, or
other non-technical issues.
800-846-2000 (US)
888-888-2037 (Canada)
Resource Service description For more information
Gateway
Learning
Libraries
A variety of courses and tutorials are available
on CD. Select from several easy-to-use
learning libraries.
www.gateway.com/training
8510702.book Page 224 Thursday, July 7, 2005 11:21 AM
- USER GUIDE 1
- Contents 2
- Chapter 1 6
- Control panels 7
- Interior 9
- System board 10
- Right side 11
- Getting Help 12
- Chapter 2 14
- Setting up the hardware 15
- Tools required 16
- Outer cover 17
- Surge protectors 20
- Line conditioners 20
- Starting your server 21
- Selecting the boot device 23
- Controlling your server 25
- Keystroke mappings 26
- Limitations 27
- To configure the console: 28
- Turning off your server 29
- Initial hardware settings 31
- Configuring SCSI features 32
- OME and 33
- SC to exit the utility 33
- NTER, The Exit menu 33
- Chapter 3 40
- System administration 41
- Navigation 42
- Menu Options Description 43
- Server security 44
- Identifying your server 46
- Package (SUP) CD 47
- Booting from the SUP CD: 48
- NTER. The server will now 49
- NTER. The Boot Option menu 49
- Updating the BMC firmware 52
- Embedded Web Server 55
- Using the Embedded Web Server 56
- XX-XX-XX… 58
- FRU/SDR Load utility 59
- The SEL Viewer utility 60
- ■ Install hardware drivers 63
- ■ Install programs 63
- ■ Access various utilities 63
- ■ View server documentation 63
- Preparing for system recovery 64
- Caring for your server 65
- Cleaning tips 66
- Cleaning the keyboard 66
- Cleaning the screen 66
- Cleaning the tape drive 66
- Chapter 4 68
- Selecting a place to work 69
- Gathering the tools you need 69
- Torque settings 69
- Opening the server case 71
- Change jumper settings 73
- Processor air 74
- To remove the center brace: 75
- To install the center brace: 76
- Closing the server case 77
- Installing drives 78
- ATA- t o - ID E 79
- To install a CD or DVD drive: 80
- To install a 5.25-inch drive: 82
- Determining drive status 85
- Indicator LED Description 91
- To install or replace DIMMs: 97
- Configuring memory options 100
- Memory RAID 101
- To configure memory RAID: 101
- Memory mirroring 102
- PCI expansion cards 103
- Fibre channel module 111
- Option ROM 112
- Processors 116
- To remove a processor: 117
- To install a processor: 119
- Processor VRM requirements 123
- Important 125
- To install the smart battery: 134
- To remove the smart battery: 136
- Power subsystem 138
- Blue, captive thumbscrew 148
- Mounting 148
- Replacing a hot-swap fan 150
- Replacing the CMOS battery 152
- Replacing the system board 154
- Chapter 5 158
- 1 Restart your server 159
- Updating the BIOS 160
- Recovering the BIOS 161
- Resetting the BIOS 163
- Resetting BIOS passwords 166
- Chapter 6 168
- Introduction 169
- 1 Restart the server 171
- Reclaim 173
- Select Size box 176
- Web Console components 179
- Client system requirements 180
- Quick configuration steps 180
- Registration server 181
- Registration server operation 184
- Install icon 185
- Windows Server 2003 187
- To secure the Web Console: 187
- Launching the Web Console 189
- Automatic RAID configuration 192
- Custom RAID configuration 193
- To create an array: 193
- Defining logical drives 193
- To define logical drives: 193
- To initialize logical drives: 194
- Reclaiming hot spare disks 195
- Reconfiguring existing arrays 195
- Chapter 7 198
- Safety guidelines 199
- Error messages 200
- Chapter 7: Troubleshooting 201
- Troubleshooting 202
- Beep codes 204
- LED information 206
- Diagnostic POST LEDs 207
- CD or DVD drive 219
- Diskette drive 220
- USB flash memory device 220
- To correct the problem: 221
- Expansion cards 222
- Hard drive 223
- Internet 224
- Keyboard 224
- Processor 226
- Telephone support 228
- Tutoring and training 229
- Appendix A 230
- System specifications 231
- System board specifications 232
- Environmental specifications 235
- Electronic specifications 236
- Interrupt Description 237
- Additional specifications 238
- Appendix B 240
- Appendix B: 243
- Management 246
- (cont’d) 246
- Security 246
- Appendix C 250
- Available FRU kits 251
- FRU Kit Description 253
- Appendix D 254
- Basic EFI Shell commands 256
- and pressing 256
- Appendix D: 257
- Appendix E 260
- Important safety information 261
- United States of America 263
- FCC declaration of conformity 264
- Industry Canada (IC) 264
- Warning 265
- Laser safety statement 266
- Environmental information 267
- All Rights Reserved 268
- Trademark Acknowledgments 268
- MAN 9715 SRV USR GDE R0 06/05 278
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